Andrew Dell

Support Operations Architect

I run AI-assisted customer support operations, from Intercom Fin to Zendesk AI to Botpress, and share what works.

Claude Skills

I build Claude skills for daily support work, with versioned memory and human approval before anything changes. Public versions are being prepared now, starting with a skill that teaches building with an AI agent in the browser.

Each skill will be published here with what it does for a support team, how to install it, and what it never does, under the MIT license.