Playbook · Updated Oct 17, 2026
Help Center AI-Readiness Audit Checklist
A pass/fail checklist to test whether your help center lets an AI agent find the right answer, and what to fix first when it can't.
Playbooks
Practical checklists from real support operations work. Free to use and adapt under CC BY 4.0.
More are in progress: a human handoff rules template and an AI agent go-live checklist.