# Andrew Dell

> Andrew Dell is a Support Operations Architect who runs AI-assisted customer support with Intercom Fin, Zendesk AI, Botpress and n8n for a high-volume support operation. Based in Saint Augustine, FL, working remote. This site holds free playbooks for support operations teams, talks and mentions, and notes from outside work.

Full text of every page: https://andrewdell.github.io/llms-full.txt

## About
- [About Andrew Dell](https://andrewdell.github.io/about/): role, background, and his view on AI in support ("full coverage, not full automation")

## Playbooks (CC BY 4.0)
- [Help Center AI-Readiness Audit Checklist](https://andrewdell.github.io/playbooks/help-center-ai-readiness-audit/): A pass/fail checklist to test whether your help center lets an AI agent find the right answer, and what to fix first when it can't.

## Claude skills (MIT)
- [Claude Skills](https://andrewdell.github.io/skills/): skills for support teams, being prepared for public release

## Talks and mentions
- [Talks and mentions](https://andrewdell.github.io/talks/): webinar, customer story, podcast, SCORE mentoring

## Elsewhere
- [LinkedIn](https://www.linkedin.com/in/andrew-p-dell)
- [GitHub](https://github.com/AndrewDell)
- [SCORE mentor profile](https://www.score.org/fl/jacksonville/mentors/andrew-dell/)