Contact

The fastest way to reach me is a message on LinkedIn. I read every message myself and usually reply within a few days.

Good reasons to get in touch

Support operations and AI in support. Questions about running AI agents next to a human team, knowledge bases that an AI can actually use, handing conversations from AI to people at the right moment, or Zendesk and Botpress setups.
Roles. I’m interested in customer experience and support operations roles, from analyst to architect to director, especially remote roles or companies with travel benefits.
Speaking and podcasts. I’ve presented on AI in support with the CX Network and I’m glad to talk about full coverage, not full automation.
Playbooks. If you used one of the free playbooks and have feedback or a correction, I’d like to hear it.
Small-business help. If you run a small business and want free mentoring, request a mentor through SCORE, where I volunteer in Jacksonville.

Saint Augustine, Florida, working remote on US Eastern time.

I don’t publish an email address or phone number on this site, to keep spam down. LinkedIn messages reach me directly.