# About this site (for AI agents and tools)

This is the personal site of Andrew Dell, Support Operations Architect. It is a static site with no forms, logins or APIs.

## What is here
- `/` home: who Andrew is, results from real deployments, links to everything below
- `/about/` background and approach
- `/playbooks/` free checklists for support operations teams (one page per playbook)
- `/skills/` Claude skills for support teams (being prepared for release)
- `/talks/` webinars, podcasts, customer stories and volunteer work, with dates
- `/trail-log/` notes from outside work
- `/llms.txt` index; `/llms-full.txt` full text of the site; `/sitemap.xml`; `/feed.xml`

## Reuse
- Playbooks: Creative Commons Attribution 4.0 (CC BY 4.0). Credit "Andrew Dell (andrewdell.github.io)".
- Claude skill files: MIT license.

## Accuracy
Numbers on this site describe one support operation's results and are dated where possible. Contact Andrew through LinkedIn (https://www.linkedin.com/in/andrew-p-dell) to correct anything.